Frequently Asked Questions
Everything you need to know about our sustainably sourced, small-batch roasts.
How soon will my coffee be shipped after roasting?
To ensure maximum freshness, we roast our beans in small batches. Orders are typically processed and shipped within 24 to 48 hours of roasting.
Do you offer a coffee subscription service?
Yes, we offer flexible subscriptions where you can choose your favorite roast and delivery frequency. Subscribers also enjoy a 15% discount on every recurring order.
Are your coffee beans ethically sourced?
Absolutely. We pride ourselves on direct-trade relationships with farmers, ensuring they receive fair compensation above market rates while supporting sustainable farming practices.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if you are unsatisfied with your order or it arrived damaged, please contact us within 14 days for a replacement or refund.
Do you sell whole bean or ground coffee?
We offer both! You can select 'Whole Bean' for maximum longevity or choose from various grind settings, including Drip, Espresso, or French Press, to suit your brewing method.
How should I store my coffee to keep it fresh?
We recommend storing your coffee in a cool, dark place inside an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the flavor profile.